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Last Updated: Aug 29, 2016 URL: http://pccc.libguides.com/help-desk Print Guide RSS Updates
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PCCC Students

Use this guide to get the technical help and support you need - or at least get in touch with the person or people that can help you out.

 

Portal / PCCC Account

Your PCCC Account is essential for success at PCCC, as it enables you to:

  • Register for courses via Web Advisor
  • Pay your bills
  • Access your online courses via Blackboard
  • Access your campus email
  • Access Microsoft Office 365
  • Register for mobile alerts via Panther Alert

If you have trouble with your PCCC Account contact the PCCC Help Desk at 973-684-6464.

 

eTutoring

footer logoeTutoring offers an Online Writing Lab to submit papers, live tutoring via chat, and the ability to ask questions offline.

 

Pearson MyLabsPlus

Students enrolled in Developmental Studies Reading and Writing classes use Pearson MyLabsPlus.  See the Developmental Studies Reading and Writing Lab libguide for instructions.

 

PCCC Help Desk

The Help Desk for students is open 24 hours a day, 7 days a week. The number is 973-684-6464.  The Help Desk can help you with any of the following issues:

  • Logging in to your PCCC Portal account
  • Password resets
  • Logging into online classes
  • Accessing online classes
  • Accessing online support services
  • Making an online payment
  • Using Web Registration
  • Completing an online application
  • Completing an online FAFSA
  • Accessing campus email
  • Accessing grades
 

Microsoft Office 365

Microsoft Office 365 includes:

  • Microsoft Office web apps (Word, Excel, PowerPoint, etc) to create, edit and share from any browser anywhere in the world.
  • Skydrive - cloud-based storage where you can save up to 25 GB of personal storage.
  • New e-mail addresses - Student email addresses will change from (portal login)@ pccc.mailcrusier.com to (portal login)@ students.pccc.edu. (note the .EDU extension)

Online Classes: Blackboard essentials

Blackboard HelpOnline courses and online course supplements are accessed via Blackboard

  • For basic questions about accessing Blackboard you can call the Help Desk.
  • For more complex questions contact the office of Online Learning at online@pccc.edu.
  • For questions about a course itself, contact the instructor for that course.
  • For more information about online learning, see the Online Learning libguide.

The following (mostly video) tutorials explain the most essential Blackboard functions.  For a complete list, go to the On Demand Learning Center for Students

 

Portfolios

Portfolios are used primarily by students in Writing Intensive, Early Childhood Education, and Composition courses.  The electronic portfolio tool is located in Blackboard.  See the Electronic Portfolios libguide for help using the portfolio.

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