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This is the "Help for Students" page of the "Online Learning at PCCC" guide.
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Online Learning at PCCC  

Information about and support for online learning at PCCC
Last Updated: Oct 17, 2017 URL: Print Guide RSS Updates

Help for Students Print Page

Video Tutorials: Blackboard Learn 9.1 Essentials

Here are links to video tutorials that explain the most essential functions you will need to use in Blackboard Learn 9.1.  For a complete list, go to the On Demand Learning Center for Students.


Logging in to Online Courses

IMPORTANT! To access your online class(es), you must first log into your Portal account (My PCCC Account). After logging in, select Blackboard from the top row of tabs, where you will see additional instructions.

You will need to disable any pop up blockers you have running in your Web browser. This is probably the most common reason people have trouble logging in to Blackboard for the first time.

While you will be able to log in to Blackboard, you will only able to view your class(es) itself once the semester starts.


Blackboard Orientations for Students

It is suggested that students watch some of the tutorial videos below or in the box at the left to see how Blackboard Learn 9.1 works.

Orientation videos:

View our online brochure to see if you are ready to take online classes

Students may also wish to complete an online learning readiness questionnaire to see if online learning is right for you.

Online Help Request Form

If you're having problems accessing or using your online course(s), please fill out the following form. You must have a valid email address and enter it correctly, or you will not receive a response. The help form is by far the fastest way to receive a response. You will most likely receive a response within a few hours, but it may take longer during peak registration times or if there are server problems.

If your problem is that you don't know your User ID for WebCT or Campus Cruiser, please follow this link to find your ID.

Online Student's Manual for Success

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Ken Karol
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Technology Resource Specialist
Office: A 121 (Library, Paterson Campus)
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Randy Jenkins
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Director of Online Learning, PCCC
Office: A121, Academic Hall, Paterson Campus
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Elizabeth Pachella
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Learning Resource Center
Office: A112
Instructional Designer
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